FAQ - (Frequently Asked Questions)

Questions that JotNot Pro users often ask.

What is that orange rectangle in the camera for? How do I turn it off?
We've added a feature that we call "auto-crop" to JotNot's camera.  You can toggle it on or off by tapping the button in the upper rig...
Fri, 1 Jun, 2018 at 12:49 PM
JotNot won't email (even though I have Gmail/Outlook installed) -- what can I do?
If JotNot says, "Email Not Configured", or it brings up an email composition window but the "Send" button remains disabled and greyed...
Wed, 13 Jun, 2018 at 1:37 PM
How do I transfer my documents to a new device?
TO TRANSFER FROM AN OLD iOS DEVICE TO A NEW ONE: When you get a new device, Apple recommends that you transfer content (including your JotNot Fax acc...
Tue, 27 Nov, 2018 at 1:12 PM
What's the status of the fax I just sent?
JotNot Scanner's fax functionality is accessible from JotNot's main screen.  Tap the fax machine icon in the lower left to open the Faxing page....
Tue, 7 Aug, 2018 at 1:21 PM
JotNot says my fax failed -- what should I do?
When a fax fails for any reason we automatically refund your credits.  This may take a few minutes to go through because we automatically retry the number...
Thu, 30 Jun, 2016 at 5:11 PM
I'm missing fax credits. How can I get them back?
Fax credits are tied to the device that you bought them on.  Most often when customers are missing credits, it's because they bought a new phone.  In...
Fri, 1 Jul, 2016 at 1:14 AM
Help! My scans are all blurry now!
This is of course very frustrating, but fortunately it is almost always an easy fix. Documents will come out looking very blurry if you have the "Paper...
Wed, 13 Jun, 2018 at 1:07 PM
My emails from JotNot aren't going through, or they're taking a long time. What's going on?
JotNot uses Apple's built-in software and its Mail app to send its emails.  Please check out Apple's documentation on troubleshooting problems wit...
Wed, 13 Jun, 2018 at 1:38 PM
How do I scan a color document?
Here is how to change JotNot's settings so that it can scan color documents: Start a new scan in JotNot, and snap the first picture Adjust corners a...
Mon, 25 Jun, 2018 at 11:38 PM
How do I turn on (or off) notifications for JotNot?
You can set your device to notify you when your faxes complete, so that you don't have to wait around watching the app while the fax is pending.  You&#...
Tue, 7 Aug, 2018 at 1:16 PM